A user can request for refund for the wrong charges debited form the account of the user when verified that even after the proper usage of the Charging station the vehicle is not charged. Tobor EV Charging Stations will, upon request vis mail/toll free contact number support@tobor.in, shall issue a refund for any reason, if the request is made within 7 days of availing the service from the charging stations not been of use. There are more details below, but even if one fall outside of the refund rules as described, one can ask for a refund anyways and the company shall have the exclusive discretion to allow or reject the claim. 

One shall be issued a full refund of the purchase of service within 7 days of such incidence. One shall receive the refund through the same payment gateway method as used at the time of purchase of the charging service. If for no reason Tobor EV Charging Stations is unable to issue a refund via the initial payment method, we shall provide the value in equivalent credit or provide an alternate method of refund. Some payment methods in certain areas may not be available or supporting within the jurisdiction of refunding a purchase back of the original payment method.