Question 1

Can I troubleshoot the charger myself?

Answer

Basic troubleshooting like checking cables, power, or restarting the unit can be done by users. For more complex issues, please consult our support team or a certified technician.

Question 2

How often should I service my EV charger?

Answer

For optimal performance, we recommend a basic check-up every 6–12 months. Regular maintenance helps prevent issues and extends the life of your charger.

Question 3

What should I do if my charger is not working?

Answer

If your charger isn't responding, first check the power supply and connections. If the issue persists, contact our support team for further assistance.

Question 4

What should I prepare before the installation?

Answer

Ensure there is a dedicated power supply near the installation site. Clear access and a stable surface are also helpful for a smooth installation process.

Question 5

Do I need a certified electrician to install the charger?

Answer

Yes, we recommend having a certified electrician handle the installation to ensure safety and compliance with local electrical regulations.

Question 6

How long does it take to install an EV charger?

Answer

Installation time can vary based on location and charger type, but most residential setups are completed within a few hours. Commercial setups may take longer depending on site readiness.

Question 7

Why was my payment declined?

Answer

Payment failures can occur due to insufficient funds, incorrect details, or network issues. Please retry with a different method or contact your bank for more info.

Question 8

How can I update my billing information?

Answer

You can update your billing details by logging into your account and navigating to the ‘Billing’ or ‘Payment Settings’ section. For assistance, feel free to contact our support team.

Question 9

Is my payment information secure?

Answer

Absolutely. We use secure, encrypted payment gateways that comply with PCI-DSS standards to ensure your data and transactions are safe.

Question 10

Will I receive an invoice for my purchase?

Answer

Yes, after completing your purchase, you will receive both a soft copy of the invoice via email and a hard copy at your registered billing address.

Question 11

What payment methods do you accept?

Answer

We accept all major credit and debit cards, UPI, net banking, and digital wallets like Paytm and Google Pay. For bulk or commercial orders, bank transfers are also available.

Question 12

Does Tobor support government EV infrastructure projects?

Answer

Yes, Tobor partners with government initiatives to expand EV charger installations across smart cities, highways, and public transportation hubs across India.

Question 13

Can Tobor help set up EV charging stations for my business?

Answer

Definitely. We help businesses set up commercial EV charging stations in India ideal for malls, hotels, offices, and fleet owners looking to adopt electric vehicle charging infrastructure.

Question 14

Is customer support available post-installation?

Answer

Yes, Tobor offers 24/7 support and optional AMC (Annual Maintenance Contracts) to ensure uninterrupted performance of your EVSE charging station.

Question 15

What warranty do Tobor EV chargers come with?

Answer

Tobor offers a standard 1 to 2 year warranty depending on the product. Our electric car chargers are built to last and backed by reliable after-sales service.

Question 16

Can I schedule charging times?

Answer

Yes, you can schedule EV charging via the app ideal for charging during off-peak electricity hours or when using residential EV chargers in India.

Question 17

Do Tobor chargers support Wi-Fi or Bluetooth?

Answer

Most Tobor EV chargers support smart connectivity features such as Wi-Fi, Bluetooth, and even OCPP protocols for smart grid integration and analytics.

Question 18

Does the app offer real-time updates?

Answer

Yes, real-time status updates show charger availability, remaining charging time, and unit usage great for tracking sessions at electric charging stations.

Question 19

Can I monitor my charging sessions with Tobor?

Answer

Yes, our mobile app lets you monitor charging history, power usage, and session time. You’ll stay informed whether using a home EV car charger or a public charging station near you.

Question 20

What’s the build quality like on Tobor chargers?

Answer

Our EV chargers are rugged and designed to withstand Indian weather conditions. Tobor chargers are IP-rated and come with fire-retardant casings to ensure long-term durability.

Question 21

Are Tobor EV chargers safe for daily use?

Answer

Tobor electric chargers include advanced safety features like surge protection, overcurrent control, waterproof casings (IP65+), and temperature sensors to ensure safe and reliable EV charging.

Question 22

Do Tobor chargers support fast charging?

Answer

Yes, our DC electric vehicle chargers (30 kW to 120 kW) support ultra-fast charging for commercial fleets, highway EV stations, and high-capacity vehicles.

Question 23

How fast can Tobor EV chargers charge my car?

Answer

Tobor offers both AC and DC fast chargers. AC chargers take 6–12 hours depending on power and vehicle, while our DC fast EV charging stations in India can charge up to 80% in under 60 minutes.

Question 24

Can I install a Tobor charger at my residence?

Answer

Yes, Tobor provides AC electric car chargers (3.3 kW to 22 kW) that are ideal for home EV charging. We also offer complete installation and setup support to make it seamless.

Question 25

Are Tobor chargers compatible with all EVs in India?

Answer

Absolutely. Tobor EVSE charging stations support all major electric vehicles in India, including cars, bikes, and three-wheelers. Our electric car chargers are designed with universal connectors for maximum compatibility.

Question 26

Can I buy an EV charger directly from Tobor?

Answer

Yes! You can buy EV chargers from Tobor.in directly. As a leading EV charger manufacturer in India, we offer a wide range of electric vehicle chargers for both home and commercial use.

Question 27

Where can I find Tobor EV charging stations near me?

Answer

You can find Tobor’s EV charging stations near you by using our website or mobile app. We are rapidly expanding across India with public EV car charging stations in residential societies, malls, offices, and highways.

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